Shipping and Payment
Information about the calculation of your delivery date
The deadline for delivery starts with your payment in advance on the day after issuing the payment order to the referring bank or for other payment methods the day after conclusion of the contract and ends with the expiration of the last day of the deadline. If the last day of the period falls on a Saturday, Sunday or a general public holiday recognized at the place of delivery, the next working day shall be replaced by such day.
In case of shipping to non-EU countries, additional taxes or costs (eg customs duties) are incurred in connection with your order that are not paid by us or charged by us, but are paid directly by you to the responsible customs office or tax authorities. For details please contact these authorities.
If you have ordered via our online shop and your goods are delivered to you by mail (we use the parcel service GLS), you will receive a tracking number, with which you can track your order.
Please always check whether the package is in perfect condition when receiving a delivery of the goods through the parcel service. If any external evidence indicates that the goods may have been damaged during transport, you’re able to refuse the parcel. In this case, the shipment will be returned to us to ensure the proper condition of the goods.
Attention Berlin customers!
From a value of 120,- € we deliver within Berlin for free or low cost, if you want. If you want to check if your address is eligible for a free delivery, please check one of the usual navigation pages to see if you are within 15km of our location (Gottschedstr. 26, 13357 Berlin).
Below a value of 120,- €, the delivery costs are as follows:
To 2 km - 5 €
2-5 km - 10 €
5-10 km - 12 €
Over 10 km - 15 €.
The delivery goes to the front door of your delivery address. If you still need help with the transport of the goods to your studio or apartment, please talk our drivers directly. In this case, especially with deliveries to upper floors, they sure are happy about some attention.
For orders within Berlin, we contact you asap via email for a delivery date and automatically deduct the previously calculated shipping costs from the merchandise value of 120,- €.
Possible payment methods:
With your online purchases, you have the following options for payment:
- Payment via PayPal
- Direct debit (For this we need a written permission from you. We will send you the form via email on request.)
- Advance transfer / prepayment (delivery / shipping will not be made until the payment has been received by us)
- Bank transfer within 7 days of order / purchase on account.
- Credit card via PayPal. Processing of the payment by credit card (VISA or Mastercard) via PayPal, even without a PayPal account. Simply enter your credit card details as you are used to.
Please provide your order number with all transfers to us.
At our shop in Berlin you can pay in cash or by debit or credit card. For a delivery within Berlin you can also pay the driver in cash.
Bank account details
Account Owner: Piotr Dariusz Wojciechowski
Institute: Deutsche Bank
BIC / SWIFT: DEUTDEDBBER